What people say
We take pride in our relationships with our clients and we are always delighted to receive their feedback throughout their project and through our formal Customer Feedback Process.
This forms part of our Quality Management System to ensure that we are always striving to provide an excellent service to our clients.
“I am thinking Grand Designs! It is the sort of plot which could handle a RIBA Award winning house and based on what I have seen of your other work in the area I believe you are the right firm to give a go!”
“Great news about planning. Had a look at the walkthrough which is fabulous. Thank you for this.”
“Thanks very much for all of your efforts getting this over the line.”
“I just wanted to say how pleased I am with the initial plans and the way you have thought out the spaces for Miles and the family, I’m really delighted and I know Amy and Sophie were both very pleased. “
“Strewth, Gary Johns Architect are good…it’s very, very rare that we get detailed information as competently produced as this!”
“We love the design of the building”.
“Thank you for all your help in continuing to steer us through this project.”
“After meeting Gary in 2019, we told him that we would need a ‘future proof’ bungalow for our son. We told Gary what we wanted and he took all of our requirements on board. Gary and his team got it right the first time so that we didn’t have to make any changes.
We were worried about how Jakob would feel transferring from the family home that he had grown up in, but we went to visit the bungalow every couple of days just so that he could get used to the new house before even moving there.
He’s changed drastically since moving in and he is much more comfortable. It has made such a huge difference for him and the family. We were worried about how he was going to cope with change but it has been amazing. He is like a new person since moving and has gained so much confidence and grown in independence which is great to see.
The team listened to us the whole way through and bent over backwards to help with anything that was needed. If we didn’t understand the thought behind some choices, Gary Johns would set up a meeting with the manufacturers to provide ease of mind. We felt as though nothing was too much for them and I don’t think there was anything that they could have done to make the process better.
We were informed of the build’s progress every step of the way and no decisions were made without us knowing. We were in contact with a Gary Johns associate almost everyday and we developed such a brilliant relationship. By the end of the project, they knew what our preferences would be, but of course, they still ran everything by us.
There is so much more room in the new property, which means that Jakob can go off and do his own thing. The snug is close to the main living area so he can go there and be independent while knowing that his family are super close – this was something he didn’t have at the old house, and it has made such a difference to his everyday life. Jakob and his Dad are also extremely excited about having a man cave in the garage in the future.
We were sad to leave the old house after 22 years as there are memories, but the team at Gary Johns and the overall home all made such a difference. There is something about this place that makes us feel really happy and comfortable. Everything was done before we moved in which meant that we could start our lives straight away as a family.
For anybody else going through this process, we would absolutely recommend Gary Johns. They have been brilliant, especially when it comes to creating bespoke houses or homes for people that need help with accessibility. I could not fault the team or the process.”
“From the very first meeting with Gary, at the house we felt that he completely understood our needs not just for Archie but also for the whole family. He understood that the family wanted a space in which to interact and gather as a family, to provide the space for the care that Archie needed now and in the future but also to be able to have some independence as the family got older.
Every step of the way he double-checked with us if it would work for us and he understood that every family’s needs are different.
The whole family have settled into their new home and love having their own spaces. Archies sleep routine has improved and his areas have been well designed for sleeping, therapy and he is enjoying the hot tub. Something which the whole family are now able to enjoy together. The other children are now able to have an independent life and can enjoy having their friends stay over without worrying about disturbing Archie.
In our previous home the carers shared space with the family which meant that the family was often resigned to their rooms if the carers needed to stay overnight. Now with the carers dedicated, well thought out areas when they are looking after Archie or staying overnight this does not impact the family.
Our new home has the space we need, a big driveway to accommodate up to 6 vehicles and still have a good size garden. The property is detached and setback so we are able to enjoy lots of privacy.
Throughout the whole process we found Gary very easy to communicate with, he was very good at picking up on anything we said and ideas we had and was able to translate them and bring them to life. If we didn’t have ideas for a certain area then Gary was very good at putting forward suggestions that would work and they always did! Gary was very open, very clear and we were never worried about telling him if there was something we didn’t quite like. He always made use feel at ease and he would give as little or as much input as we needed to make a decision.
It was very special to find someone to work with to design our ‘forever home’ as there is nothing more stressful than the pressure of that.
From the very beginning we trusted Gary 100% that he had the eye, experience, expertise and would make the whole process much easier. We knew that his ideas would be fabulous and would come together to create our home.
He made us feel like we were his only project that mattered, we were glad to share the experience with him and he always had time for our questions. He was there every step of the way for us and he was very proud of what had been achieved.
I would be more than happy to recommend Gary and Gary Johns Architects for other families in the same situation and have already done so.
It was very special to find someone to work with to design our ‘forever home’ as there is nothing more stressful than the pressure of that. From the very beginning we trusted Gary 100% that he had the eye, experience, expertise and would make the whole process much easier. We knew that his ideas would be fabulous and would come together to create our home. He made us feel like we were his only project that mattered, we were glad to share the experience with him and he always had time for our questions. He was there every step of the way for us and he was very proud of what had been achieved every step of the way.”